Herbal Hills

www.herbalhillswellness.in

Privacy Policy & Terms of Service

Effective Date: 14 April 2026

This document ("Policy") governs your use of the Herbal Hills website at www.herbalhillswellness.in and any related services, mobile platforms, or communications. By visiting our website, registering an account, making a purchase, or submitting your contact information, you agree to the terms outlined in this Policy. Please read it carefully before using our services.

Herbal Hills is committed to protecting your privacy, maintaining the security of your personal information, and complying with all applicable data protection and telecommunications regulations in India.

PART 1: PRIVACY POLICY

We collect the following categories of information when you interact with our website or communicate with us:

1.1 Personal Information You Provide

•       Full name, email address, phone number, and billing/shipping address

•       Payment details (processed securely via encrypted payment gateways)

•       Order history, returns, and account preferences

•       Communications you send us, including queries and feedback

•       Information submitted through forms, surveys, or opt-ins

1.2 Information Collected Automatically

•       IP address, browser type, and operating system

•       Pages visited, time spent on site, and referring URLs

•       Device identifiers and session data via cookies

•       Click-stream data and interaction logs from marketing communications

1.3 Information from Third Parties

•       Analytics data from Google Analytics and advertising platforms

•       Lead data from paid campaigns (Google Ads, Meta Ads, etc.)

•       Data from affiliate or partner programmes where applicable

1.4 Information from Forms & Electronic Communications

When you voluntarily send us electronic mail or fill up a form on our website, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. When filling out a form on our site, you may be asked to enter your name, e-mail address, or phone number. You may, however, visit our site anonymously without providing any personal information.

 

We use the information we collect for the following purposes:

•       To process and fulfil your orders and handle returns or refunds

•       To create and manage your account on our website

•       To send order confirmations, shipping updates, and service notifications

•       To send offers, health tips, and product announcements via SMS, WhatsApp, RCS, email, and calls — where you have consented

•       To retarget you through online advertising platforms (Google, Meta, etc.)

•       To conduct market research and improve our products and services

•       To prevent fraud, abuse, or unauthorised access

•       To comply with legal and regulatory obligations

 

By providing your contact information on our website, you acknowledge and agree to the following:

 

 

We may contact you through one or more of the following channels:

•       SMS (Short Message Service)

•       WhatsApp messages

•       RCS (Rich Communication Services) messages

•       Email newsletters and offers

•       Telephone calls for order follow-up, lead enquiries, and offers

•       Push notifications (if you have enabled them on your browser or device)

3.1 Calls on Leads

If you submit an enquiry, fill a contact form, or express interest in any of our products or services, our team may call you on the number provided to assist with your enquiry and inform you of relevant offers. By submitting such information, you consent to being contacted by phone.

3.2 DND (Do Not Disturb) — Important Notice

 

 

By submitting your details on our website or via any form, you expressly consent to being contacted by Herbal Hills for transactional and service-related communications, regardless of your DND registration status with your telecom operator.

3.3 Advertising & Remarketing

We run paid advertising campaigns on platforms including Google Ads, Meta (Facebook/Instagram), and others. These platforms may use cookies or pixels to show you relevant advertisements based on your browsing history or interactions with our website. You can adjust your ad preferences through the respective platform settings.

 

You have the right to opt out of marketing communications at any time. To do so:

 

 

•       Email us at onlineshop@herbalhills.in with the subject line "Unsubscribe" and your contact details

•       Call or WhatsApp us at +91 7770019140 to request removal from our marketing list

•       Click the unsubscribe link present in any email communication from us

•       Reply STOP to any SMS or RCS message to opt out of that channel

Please allow up to 7 business days to process your opt-out request. Note that opting out of marketing messages will not affect transactional communications such as order confirmations or shipping updates.

 

 

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and improve website performance. Types of cookies we use include:

•       Essential Cookies: Required for website functionality and secure transactions

•       Analytics Cookies: Help us understand website usage patterns (e.g., Google Analytics)

•       Marketing Cookies: Enable targeted advertising and retargeting campaigns

•       Preference Cookies: Remember your settings and personalisation choices

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. Our cookies do not store sensitive financial information.

 

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

•       With payment processors and shipping/logistics providers to fulfil your orders

•       With marketing platforms (Google, Meta) to deliver and optimise advertising campaigns

•       With SMS, WhatsApp, RCS, and email service providers to send communications on our behalf

•       With analytics providers to analyse website performance

•       With legal or regulatory authorities where required by law, court order, or government directive

•       With successor entities in the event of a merger, acquisition, or business restructuring

All third-party service providers are contractually obligated to process your data only for the purposes specified and in accordance with applicable law.

 

We take the security of your personal information seriously. We use the following measures to protect your data:

•       SSL (Secure Socket Layer) encryption for all data transmitted through our website

•       Secure servers and access controls for stored data

•       Restricted access — only authorised personnel may access your data

•       Regular security audits and updates to our systems

Despite these measures, no data transmission over the internet is completely secure. We encourage you to protect your account credentials and notify us immediately if you suspect any unauthorised access.

 

We retain your personal data for as long as your account is active, as necessary to fulfil the purposes described in this Policy, or as required by applicable laws. You may request deletion of your data by contacting us (subject to legal retention obligations).

 

As a user, you have the following rights regarding your personal information:

•       Right of access: Request a copy of the personal data we hold about you

•       Right of correction: Request correction of inaccurate or incomplete data

•       Right of deletion: Request deletion of your data (subject to legal obligations)

•       Right to object: Object to processing for direct marketing purposes

•       Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at onlineshop@herbalhills.in or +91 7770019140.

 

PART 2: TERMS OF SERVICE

By accessing or using www.herbalhillswellness.in, placing an order, or submitting your contact information, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

 

•       All products are subject to availability. We reserve the right to limit quantities.

•       Prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

•       We reserve the right to cancel or refuse any order at our discretion.

•       Offers and discounts apply only during the specified period.

 

 

 

This includes, but is not limited to:

•       Order confirmations, shipping notifications, and service updates

•       Offers, discount codes, and product launches

•       Health tips, wellness content, and brand news

•       Follow-up calls from our team regarding your enquiries or purchases

 

 

You may opt out of marketing communications at any time by contacting us at onlineshop@herbalhills.in or +91 7770019140.

 

We offer returns and exchanges as per our Return Policy available on our website. Refunds, if applicable, will be processed within the timelines specified in the Return Policy.

 

All content on www.herbalhillswellness.in — including text, images, logos, graphics, and software — is the property of Herbal Hills and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

 

Herbal Hills shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of the product(s) purchased by you.

 

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

 

We reserve the right to update this Privacy Policy and Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acceptance of the revised Policy.

 

If you have any questions, concerns, or requests regarding this Policy, please reach out to us:

 

Herbal Hills

Website: www.herbalhillswellness.in

Email: onlineshop@herbalhills.in

Phone / WhatsApp: +91 7770019140

© 2026 Herbal Hills (Isha Agro Developers Pvt Ltd). All rights reserved.