Shipping Policy
At HerbalHills Wellness.com, we take great care in delivering your products to you, and to do so we have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.
At HerbalHills Wellness, we provide world-class shipping to all our customers that include inspections, fast and on-time delivery, top quality packaging.
We’ll deliver anywhere in India and at no cost to you! Shipping within India is FREE*.
- Additional Shipping charges of Rs 50 in case of buying 1 kg powder below Rs 300
- Shipping charges of Rs 100 in case of buying 1 kg powder below Rs 200
All of your orders will be dispatched within 5 working days* of order placement. You can choose from any of the following shipping options –
*Working days excludes Sunday and Public holidays.
The products ordered can be expected to be delivered within 3-5 days in major metro cities and can take anywhere between 6-12 days for other locations, from the time the order is confirmed.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 10 am to 6 pm. Working days exclude public holidays and Sundays.
Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
We will keep you informed on the status of your order including delays if any. You can refer to “Track my order” to see the status on your order.
Product Availability
We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 2 working days from the date you place the order.
Cancellations
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
Returns
At HerbalHills Wellness.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
Wrong size, wrong quantity, defective, damaged or Significantly different from the description given by the merchant.
You are completely protected. HerbalHills Wellness.com offers a 10 day return guarantee for all such items.
We will not be able to accept the return, if product;
- Is used
- Exhibits physical damage to the packaging or to the product
- Is returned without original packaging
- Batch No. is tampered
- Below Rs 1000 Priced items can not returned.
- Only Regular Priced Items may be returned, unfortunately sale items can not be returned.
If you have received a damaged product or empty parcel or any product is missing, please contact us within 2 days of receiving the order.
Your refunds/credits/replacements will be processed on the basis of the condition of the returns shipment sent by you and products inside the packaging.
Do write to us at esales@herbalhills.in or call us at 9167993093
Do ensure that: Original tags & packaging is intact. Seal is not broken.
Refunds
All credit card & net banking transactions will be repaid using the same route; which means if you have made your transaction using Netbanking facility, the net value of your order will be refunded back into your bank account. This will take 6-7 working days from the time the returns are received and approved at the warehouse.
All Cash on Delivery transactions (for which payment has been received) will be refunded through Cheque. This will take 10-12 working days from the time your returns are approved by our Quality Analyst.
We will not be able to accept the refund, if product;
- Below Rs 1000 Priced items can not refunded.
- Only Regular Priced Items may be refunded, unfortunately sale items can not be refunded.
- In case of a refund for the order amount for returned orders we will issue a coupon code to the customer which will be equivalent to the order amount and valid for the next 6 months from the date of issue.
- This coupon code can be used by the customer to purchase any products from the website within next 6 months.